Ceramic FAQ's
PRODUCTS
Find anything you want to know about our products
Is the porcelain oven-safe
Just Grace Ceramics porcelain is oven-safe and a temperature between 300°F to 350°F would be fine. A temperature under 450°F that would be safe to use. Porcelain material products are also dishwasher, microwave, and freezer safe.
Just Grace Ceramic & Authorized brands products lead-free and cadmium-free
Our products do meet the standards for New Jersey. Also, Just Grace Ceramics does regular tests to ensure this. It may contain a few trace percentages of lead, cadmium, but they are lead & cadmium safe.
Where did your products manufacture?
Our manufacturing is currently in the U.S. as well as international our primary manufacture is based in the U.S. as of right now. In the meantime, We have put in several checks during and after production to ensure the safety and quality of our products. We know your concern about health, our porcelain is proudly FDA approved.
Ordering & Shipment
Find anything you want to know about our ordering & shipment process
Where do you ship to?
We ship across the United States, Canada, Europe online only currently.
How Long will my order take?
We will handle your order within 1-3 days and you will expect to get your order within 7 days via USPS/UPS delivery service
My item arrived damaged. What should I do?
Well, thats a bummer - We're so sorry that happened. Please email us (freddy.santos@jgceramics.com) and we'll get you a replacement on the way if possible. If you're able to, Include a photo of the broken product + order number so we can share it with our product teams for improvements.
Returns & Exchanges (Ceramics)
Find anything you want to know about our returns and exchanges.
How do I ship my order back to you?
We are sorry that your item didn't work out for you. before sending the item back to us, Please contact us first at (freddy.santos@jgceramics.com) for the item and the reason you are returning them. We will then email you a return shipping label to process if possible.
When I can expect my refund?
Once your return request confirmed, You may receive a return shipping label. You will expect to get your refund to reflect on your account within 3-5 days once the returned item(s) have been arrived. if you've waited more than 3 weeks, Please reach out to us.
Returns & Exchanges (Teas & Coffee)
How do I ship my order back to you?
No returns once package is opened. If packaged is sealed you have 30-days to return.
When I can expect my refund?
No returns once package is opened. If packaged is sealed you have 30-days to return.